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— Here to Guide You at Every Step of Your Mentorship Journey

Let’s Talk !
Have Questions?
Need Guidance?

Whether you are applying for a credential, exploring accreditation, navigating your mentor dashboard, or just curious about where to start, the IMCC Support Team is here to help.

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How Can IMCC Support You Today?

For Individuals Seeking Credentials

Need help choosing the right credential level?
Confused about documentation, training hours, or ethics modules?

We offer:

  • Personalized credentialing guidance
  • Step-by-step checklists for each certification level
  • Support with documentation uploads and assessments
  • Clarification on renewal, validity, and certificate usage

For Institutions Seeking Accreditation or Membership

Looking to understand the process of accreditation?
Need help preparing documents or aligning your training structure?

We provide:

  • One-on-one onboarding calls for accreditation
  • Templates and examples for application readiness
  • Review of submitted documents and advisory feedback
  • Consultation support for organizational membership queries

Billing, Payment & Receipts

Need help with invoice generation, fee breakdowns, or payment tracking?

  • Clarification on credentialing or membership fees
  • Support with failed or duplicate payments
  • Re-sending of official receipts and confirmations

Technical Support

Facing login issues? Trouble uploading your mentoring logs? Problems accessing course modules?

Our tech team is available for:

  • Password resets and login recovery
  • Dashboard troubleshooting
  • Course module access support
  • Mentor registry listing corrections

We will get back to you within 48 hours during working days. (Monday to Friday)

Frequently Asked Questions

Before reaching out, browse our curated FAQ library for quick answers on:

  • Credential eligibility and timelines
  • Accreditation requirements
  • Volunteer and partner onboarding
  • Dashboard access and mentor registry
View All FAQs

Need to Speak with Someone?

We’re happy to help. You can book a quick 15-minute call with our support team to get answers in real time.

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